Return Policy

Returns Policy for Website Purchases

We guarantee a money back refund if you are not 100% happy with your purchase. Products will need to be returned to Maxcatch New Zealand in their original condition and packaging and with Maxcatch New Zealand's packing slip. Notification of a return needs to be made to sales@maxcatchnz.co.nz within 5 days of receipt by you, and we will let you know the address where the products need to be returned. Once we have received the goods and ascertained that the product/s and the packaging are still in a condition that can be resold for the full original retail price, you will receive a full refund less any courier and packaging charges. Any courier costs you incur to return products to us will not be refunded unless we have made an error. Courier costs are generally non-refundable for undelivered, unclaimed or returned packages unless we have made an error.

Unfortunately, we cannot offer a refund or exchange for any products listed on the Maxcatch New Zealand site once the product has been used or tampered with, or if the packaging has been damaged to the extent that the item is no longer sellable for its original full price. If there are any product defects found on receipt of your order, then it may be returned to us for exchange or a refund at that time. Please e-mail us and advise us of the problem. We will inform you of what needs to be done to arrange the refund. You must make notification to us within 5 days of receipt.